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REFUND POLICY


1. General Refund Policy

  • All sales are final once a booking is confirmed.

  • Refunds are only issued if the flight is canceled by the operator.


2. Cancellation by Customer

  • Customers who cancel after booking are not eligible for a refund.

  • In some cases, we may allow rebooking to another available flight at our discretion.


3. Cancellation by LumeJet.co

  • If an empty leg flight is canceled due to unforeseen circumstances, we will provide a full refund or offer an alternative flight.


4. How to Request a Refund

  • To request a refund, email bookings@lumejet.co with your booking details.

  • Refunds will be processed within 7-10 business days.


5. Changes to the Refund Policy

We reserve the right to update this policy at any time. Changes will be posted on our website.

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